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Description: The following message in O/E Order Entry and Editing:
"Contract price lookup unavailable (No alternate ship #)"
This occurs when there is a service order to a customer with contract item pricing based on specific alternate ship to location.
This means that all of the following are true:
1. The order has a front screen 'department' (field #8) that is setup to interface with the Customer Service module
2. C/S owner record has been selected ("Owner #" on shipping screen of a sales order)
3. The front screen 'customer' is setup in A/R Customer Master file with field #42 (Contract ?) marked with a "Y" (see alternate ship to address also)
Solutions:
There are several options for resolving this situation:
a. In most cases, contract pricing is NOT location specific. If the contract information actually applies to all alternate ship to locations, then change the setting of the `Contract ?' field from "Y" to "C" in the A/R Customer Master file (Task 17 in A/R) and also in any Alternate Ship to File records (Task 19 in O/E) for this customer.
WARNING: YOU MAY NEED TO CHANGE THE WAY THE CONTRACT ITEM RECORDS ARE SETUP WHEN MAKING THIS CHANGE.
b. If the contract item records MUST be location specific AND service orders to this customer are rare ... the work-around for this situation is to NOT choosing the owner until AFTER the line item processing on the order has been completed, as opposed to the normal procedure which is to locate the owner when first opening the order (for existing owners). This will work as long ad there are not any "meter billing" type line items (see "c" for instructions using "meter billings").
c. Same as 'b', but will handle 'meter billing' items. Using the steps below, processing a service order for a customer with alternate ship to, specific contract pricing is done by:
- Use F3 to identify owner & machine (say YES to "move onto next order?")
- Open a new order
- Order will default to proper A/R customer account #
- Change the department to indicate "service" type order table descriptions may vary)
- Press F1 at the 'any change' at the bottom of the screen to go to the ship screen
- Press F2 for 'alt ship to inquiry'
- Select the appropriate ship to location
- Press the ENTER key at the "any change" to go to the line item screen
- Add necessary line items
- Process as needed on the collection screen
- Skips over the ship to screen (set to default that way)
- "Ship to" will be changed from 'alt ship' to 'owner' automatically when the order is first printed (i.e. work order, shipper, invoice). System will display the message:
- "Owner # assigned, contract pricing unavailable for add ons".
***This DOES NOT affect pricing of items already placed on the order, only items added to the order after this point. If add ons are required, reselect the "alternate ship to" location on the shipping screen. This last step could be repeated as needed to accommodate add ons and prints.