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The occasion may arise when the message "Order #xxxxxx has monies collected using wrong O/E action" is on the printout from the `transfer' (Task 25 in OE – either during the automatic overnight process or manually) of Invoiced Orders (from Task 1 in OE) to the Holding File (Task 2 in OE)
OR
The message "xxxxxx *** Has money applied, but no action was chosen ***" on the printout from the `Analyze order entry header/dtl' program (in OE, Task 32, then Sub-task 2)
Cause for the Message:
An operator has entered monies on the collection screen of an open order in Order Entry & Editing (Task 1 in OE) but did not do anything with it. Meaning they didn’t choose an “Action” such as "Invoice" or "Deposit".
Resolution:
If the entry for the monies was legitimate, then the appropriate “Action” (either “Invoice” or “Deposit”) should be taken on the open order (still in Task 1 – the order won’t transfer to Task 2.).
If the monies entered were NOT legitimate, then it should be removed from the collection screen of the open order.