When a serialized item is sold & the invoice is posted out of the holding file to A/R,
Some of the information is transferred to the customer service module, Machine master (Task 18):
O/E C/S Machine Master
Item # Field 02 Item number
Field 20 Year: 2 characters Field 03 Year/descr: first 2 characters
Serialized Item description Field 03 Year/descr: after the year
NOTE: The customer service, Machine Master (Task 18), field 03 Year/descr: first 2 characters is the year, then a space, then the item description.
For example when an item # item #100-OCE COPIER is sold with the Item description: PLOTWAVE 300, Serial #: 51811, field 20 on shipping screen is the year 11. The customer service module, Machine master (Task 18) will have the following fields:
01 Serial#: 51811
02 Item number: 100OCE COPIER
03 Year/descr: 11 PLOTWAVE 300
When in O/E & you copy the owner & serial # information onto a service order, the customer service module transfers the serial # information from the Machine master (Task 18) to the shipping screen of the order:
C/S Machine Master fields O/E Shipping screen fields
02 Item number: drops first 3 digits Field 22 Model: (15 characters)
03 Year/descr: YEAR/2 digits Field 20 Year: (2 characters)
03 Year/descr: characters after year Field 21 Make: (8 characters)
Using the above example:
02 Item number: 100 OCE COPIER Field 22 Model: OCE COPIER
03 Year/descr: 11 PLOTWAVE 300 Field 20 Year: 11
Field 21 Make: PLOTWAVE