FIND OWNER INFORMATION THROUGH O/E
When in Order Entry & Editing (Task 1 in O/E), Enter New/Change Existing Order (Sub-task 1) and the cursor is at field “1. Order #:” options may be selected from the box on the screen. F3 key is for Owner inquiry. A new box will come up prompting: “Please enter owner #: If the owner # is known, simply type it in. If not, the bottom of the screen displays three function keys that may used to search for the owner.
F1 key – name search
F2 key – phone # search
F3 key – serial # search
When the owner’s name, address and phone # is on the screen, the system will prompt: “Right entry?: Y. Press the Enter key if this is the correct owner. If this owner has any existing serialized machines in the customer service module a list of these will appear on the screen.